Privacy Policy

Effective Date: January 15, 2025

At CreativeScriptly, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website or use our responsive web design educational services.

Information We Collect

We collect information to provide better educational services and improve your learning experience. The types of information we gather include:

Personal Information You Provide

Name and contact details when you register for courses
Email address for course communications and updates
Educational background and skill level assessments
Payment information for course enrollment (processed securely)
Messages and feedback you send through our contact forms

Information Collected Automatically

Website usage patterns and page interactions
Device information including browser type and operating system
IP addresses and general location data
Course progress and completion statistics
Time spent on different learning materials

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain our service quality. We use your data for:

Providing access to course materials and tracking your progress
Sending relevant course updates and educational content
Processing payments and managing your account
Improving our curriculum based on student feedback and usage patterns
Responding to your questions and providing technical support
Ensuring website security and preventing unauthorized access

Educational Purpose Focus

We only use your information for legitimate educational purposes. We never sell your personal data to third parties or use it for unrelated commercial activities.

Data Storage and Security

Protecting your information is a priority for us. We implement multiple security measures to keep your data safe:

Encrypted data transmission using SSL/TLS protocols
Secure servers hosted in certified data centers
Regular security audits and vulnerability assessments
Limited access controls for our team members
Automated backup systems with encryption

We retain your personal information only as long as necessary to provide our services. Course completion records may be kept longer for certification purposes, but identifying information is removed when possible.

Data Type	Retention Period	Purpose
Account Information	Duration of enrollment + 1 year	Service provision and support
Course Progress	3 years	Certification and records
Payment Records	7 years	Financial compliance
Website Analytics	2 years	Service improvement

Your Rights and Choices

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:

Access and Control

Request a copy of all personal data we hold about you
Update or correct inaccurate information in your account
Delete your account and associated data (with some exceptions for legal compliance)
Restrict how we process your information for specific purposes
Withdraw consent for optional data collection activities

Communication Preferences

You can control the types of communications you receive from us. While some messages are essential for course delivery, you can opt out of promotional emails and newsletters at any time through your account settings or the unsubscribe link in our emails.

How to Exercise Your Rights

To request access to your data, make corrections, or ask questions about our privacy practices, contact us using the information provided at the bottom of this policy. We respond to most requests within 15 business days.

Third-Party Services and Sharing

We work with trusted partners to deliver our educational services, but we're careful about who has access to your information:

Service Providers We Work With

Payment processors for secure transaction handling
Email service providers for course communications
Cloud hosting services for website and course delivery
Analytics tools to understand website usage patterns
Customer support platforms for help desk services

These partners are required to protect your information and can only use it for the specific services they provide to us. We don't share your personal data with advertisers or marketing companies.

When We Might Share Information

We may disclose your information only in these specific circumstances:

When required by Taiwan law or government regulations
To protect our legal rights or prevent fraud
If our business structure changes through merger or acquisition
With your explicit consent for specific purposes

International Data Transfers

Some of our service providers operate servers outside of Taiwan. When your information is transferred internationally, we ensure adequate protection through:

Contracts requiring equivalent privacy protection standards
Certification programs like Privacy Shield successors
Regular audits of international partners' security practices
Encryption during transmission and storage

We only work with countries and companies that provide adequate privacy protections for Taiwan residents' personal data.

Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your learning experience and understand how students interact with our content.

Types of Cookies We Use

Essential cookies for website functionality and course access
Performance cookies to monitor site speed and user experience
Preference cookies to remember your settings and choices
Analytics cookies to understand popular content and navigation patterns

You can control cookie settings through your browser, though some website features may not work properly if essential cookies are disabled. We don't use tracking cookies for advertising purposes.

Children's Privacy

Our courses are designed for adult learners and professionals. We don't knowingly collect personal information from individuals under 16 years of age. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately so we can remove the information.

For students between 16-18 years old interested in our programs, we require parental consent before enrollment and limit data collection to essential educational purposes only.

Policy Updates

We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll:

Send email notifications to current students
Post prominent notices on our website
Update the effective date at the top of this policy
Provide a summary of key changes when appropriate

We encourage you to review this policy regularly, especially before enrolling in new courses or updating your account information.

Privacy Questions and Contacts

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: contact@creativescriptly.com
Phone: +886224272125
Address: No. 32號, Zhongyang Road, Yongkang District, Tainan City, Taiwan 710

For privacy-related inquiries, please include "Privacy Request" in your email subject line. We aim to respond within 15 business days and will work with you to address any concerns about how we handle your personal information.